Adapted from wikipedia
Business dealings
Refund policy
Some claim that he has not honoured his refund policy because he claims his customers are lying or incapable of knowing that his devices actually work.
A legal action against Chiu prompted by Kilpatrick Stockton LLP based in Raleigh, NC, is due to take place on July 22nd, 2007, pending compliance with a customer refund request filed in May, 2007.
In a customer test, every e-mail message that was sent to the
webmaster@alexchiu.com e-mail address inquiring information on return address was ignored.
Natural Cures
Alex's site and rings were mentioned in Kevin Trudeau's infamous publications.
Free rings for advertising
Chiu offered an online program which distributes free rings for clicks on a banner or link that directed to his site. For 80 clicks, an advertiser affiliate would receive a free pair of basic rings. This advertising tactic is largely responsible for his internet cult fandom and large levels of expansion.
Some had claimed difficulty with this offer, in a variety of areas:
1. Problems logging into the affiliate page at times.
2. Time consuming calculation of unique clicks
3. Lack of correlation between unique click count and bar-graph stated click counts
4. Clicks lost when order is placed, yet order is not sent out
5. The number of clicks required seems to increase, from previously 50, to 80 under direction of a business associate.
6. Order said to have been sent out not received.
Most cases have been resolved due to Alex's keeping a phone line open at all times which he does personally answer.